      
shipping - all orders are shipped from our New Zealand warehouse*SHIPPING IS FREE ON ALL ORDERS VALUED AT OVER $100 FOR CUSTOMERS WITH A DELIVERY ADDRESS IN NEW ZEALAND AND AUSTRALIA. WHOLESALE ORDERS ARE EXCLUDED FROM THIS OFFER.
We dispatch orders 1-2 business days after we receive your order and payment. You should email us if you require goods urgently at sales@ecoyogastore.co.nz
New Zealand Customers: you should use the NZ website (change currency in the top right corner of the website) and all prices will be given in NZ dollars including GST and you will be charged in NZD. We use Post Haste, NZ Couriers and NZ Post to deliver. Australian Customers: you should use the AU website (change currency in the top right corner of the website) and all prices will be given in AU dollars and you will be charged in AUD. We dispatch all orders from our NZ warehouse on a 6-10 working day service. There is no GST in the transaction when the goods are sent from NZ. The package leaves New Zealand using NZPost. On arrival into Australia is goes to AusPost who deliver to you. Our warehouse doesn't dispatch orders on weekends or public holidays in NZ. Please note if we are required to post your product/s a second time, for example if you provide us with incorrect address data then you will be required to pay the postage for this.
International Orders (Countries outside NZ or AU)We can ship goods to any country in the world but the cost to send them has to be individually calculated. Please contact us by email to arrange an international order. shipping on wholesale ordersWe calculate the freight cost of all wholesale orders based on the final dimensions of the consignment. You need to contact us by email with your requirements for a bulk or wholesale order and we will manually process it for you. We do not sell products in bulk in Australia as the freight cost from NZ is too high. exchanges and returnsTo return a faulty product: Your product/s should arrive in perfect condition. If this is not the case then we make it super easy to return. Simply email us at sales@ecoyogastore.co.nz and we’ll organise the return with you. We cover the freight cost of the return of any faulty product. A photograph of the fault will be required prior to the return. We will either refund you or send out a replacement product (stock levels permitting)
To exchange a product or return one that's not faulty: If you wish to exchange a product that's easy too. Please send it back with its original wrapper or packaging to our New Zealand address below and we will send out the replacement. If you don't like the colour of the product we can exchange it or refund it for you but we do not cover the cost of the postage back to us. If you use the product and then decide you don't want it you can return it but again we require the original wrapper or packaging. We will review the product when we receive it back and process a refund if it is deemed possible to re-sell it. Email us on sales@ecoyogastore.co.nz before you send a product back to us so we know to expect something from you.*
terms and conditionsPrices shown in our website include GST for New Zealand sales and do not have any GST content for Australian sales. Our terms are full payment prior to dispatch. You should receive your products in excellent condition. If this is not the case, you can return them in original condition to receive a full refund or replacement product [based on stock availability] within 15 days of receiving your product. See full returns and exchanges policy above.
|
